Experience

• Designed and delivered language and culture instruction to roughly 200 students per year across all ESO levels, developing all instructional materials independently and iterating on observed engagement and direct feedback
• Collaborated with educators across five subject areas at a bilingual school, including biology, history, mathematics, and philosophy, adapting instruction to each domain and aligning with department leadership on objectives

Project Management Associate from June 2020, Project Management Analyst from November 2021.

• Oversaw the Acquisition Transformation portfolio of 51 initiatives across 20 initiative owners, moving $3.7M in net recurring benefit to executed or realized status, $1.3M favorable to plan commitment
• Reviewed 60+ initiatives for an operational readiness self-service capability, consulting with initiative owners to surface gaps and establish reusable guidance and best practices
• Launched 40+ service platform capabilities on an agile solution train, identifying the operational needs of nearly 30 teams under short turnaround and adapting the readiness process as scope and timelines shifted
• Recovered an at-risk transition affecting 6 business units and 1,500+ users, replacing a manual folder-based process with a single mailing tool and restructuring coordination to prevent delay
• Mapped current and future state workflows in Visio and PowerPoint, aligning stakeholders on how proposed changes would affect daily work and where handoffs would break
• Supported user acceptance testing for a system launch, contributing to test criteria, observing users work through the new interface, and logging defects

• Shadowed Annuities Operations departments to understand the annuity life cycle and business processes
• Analyzed all written communication sent throughout the life of an annuity contract
• Improved customer communications to ensure clear and concise language
• Presented process enhancement recommendations to leadership for implementation